Who we are?
Truly Dental is a modern dental group operating across Ireland, the UK, and the UAE, focused on delivering high-tech, compassionate, and high-quality dental care. The group is known for its patient-first approach, advanced clinical environments, and multidisciplinary teams working under one roof. The Glasgow clinic represents a new strategic acquisition and growth milestone for Truly Dental.
Fast Facts
* Multidisciplinary dental care model across multiple countries
* Extended opening hours are designed to maximize patient access
* Technology-driven clinics with modern practice management systems
* Strong focus on patient experience from first contact to treatment completion
Role Purpose
As Receptionist - Front of House, this role is the first and most critical point of contact for patients. The position ensures a warm, professional, and efficient front-of-house experience while supporting smooth clinical operations through accurate scheduling, patient coordination, and administrative execution in a fast-paced dental environment.
Key Responsibilities
* Welcome and assist patients in person, ensuring a friendly, calm, and professional first impression.
* Manage a high volume of incoming calls and patient queries, prioritizing effectively between in-person and remote needs.
* Schedule, reschedule, and confirm appointments, coordinating closely with dentists and clinical staff.
* Prepare and manage patient records and documentation in line with GDPR and confidentiality standards.
* Handle billing processes, take patient payments, reconcile daily cash, and manage deposits as required.
* Operate clinic management software (EXACT preferred; training provided).
* Support clinic changeovers, collaborate with weekend or extended-hour teams when applicable, and assist with trial shifts or onboarding support.
* Uphold Truly Dental's hospitality standards and contribute positively to team culture.
Requirements - Skills & Competencies
Education
* Secondary education required
* Vocational or administrative training is an advantage
Experience
* 1-2+ years in reception or front-of-house roles
* Dental, healthcare, or hospital reception experience strongly preferred
* Experience in fast-paced, high-volume customer service environments
Knowledge & Skills
* Multiline phone systems and appointment scheduling
* Billing, payment handling, and cash reconciliation
* Practice management systems (EXACT or similar CRM experience is a plus)
* Strong multitasking and organizational skills
* Excellent spoken and written English (advanced to native level preferred)
* Professional discretion and strong understanding of patient confidentiality
Core Competencies
* Patient-centric mindset and empathy
* Stress tolerance and prioritization
* Teamwork and collaboration with clinicians
* Reliability, punctuality, and accountability
* Learning agility and openness to system changes
ADN - Team Culture & Profile
* Warm, conversational, and confident communicator
* Calm and personable under pressure
* Service-oriented with a hospitality mindset
* Comfortable interacting with international patients and diverse teams
* Values reliability, consistency, and professional responsibility
Purpose - Motivations & Interests
* Passion for delivering excellent patient experiences
* Interest in healthcare environments where service quality directly impacts well-being
* Motivation to grow within a structured, expanding dental group
* Appreciation for teamwork in multicultural clinical settings
What We Offer - Why Join Us
* Paid overtime
* Training and onboarding support, including practice software
* Career progression opportunities within Truly Dental
* Modern clinic environment with supportive leadership
Important Details Before Applying
* Full-time role (minimum 35 hours/week)
* Clinic located in Glasgow
* Current clinic opening hours: Monday to Thursday: 09:00 - 18:00, Friday: 09:00 - 17:00, Weekends: Clinic closed
* Start date targeted for January