Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.
Responsibilities
* Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
* Liaise with key channel partners and Ingram concerning data and availability feeds. Determines and corrects errors on the data feed to channels.
* Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
* Oversight of client metadata, sales reporting, stock and general business queries.
* Proactively liaise with Sales Departments and Systems Development to elevate high priority incidents and high business impacts.
* Provide data to INGRAM Management and Channel Customers and participate in projects.
* To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
* To act as an advocate within Ingram for the service needs and expectations of clients and customers.
* To participate in Quality Control feedback to other departments in the Company.
* Other duties as assigned.
* Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.
Qualifications & Skills
* Ability to relate to clients on a human level.
* Ability to deal with difficult clients, and help turn issues into opportunities.
* Ability to communicate transparently and directly, with both colleagues and clients.
* Punctual and professional in all circumstances.
* Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
* Ability to learn new systems quickly.
* Ability to work methodically, maintain accuracy in repetitive tasks.
* Excellent organisational skills.
* Ability to multi-task multiple ongoing issues to point of resolution.
* Highly motivated and proactive self-starter.
* Collaborative work style and creative problem‑solving mindset.
* Strong attention to detail.
* Excellent writing and communication skills.
* Knowledge of organization, operating procedures and policies of the company.
* Ability to be flexible/multi-task based on workflow demands.
* Ability to speak, write and read the English language.
* Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
* Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
* Ability to maintain consistent, punctual and regular attendance.
* Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
* Ability to engage in active listening with coworkers, management and clients/customers.
* Ability to apply new knowledge, technology and procedure to job responsibilities.
* Ability to meet and maintain performance objectives (standards).
* Ability to maintain full time work schedule during normal company operating hours, GSCE Level.
* 1 year of publishing or book industry experience.
Physical Demands
* Ability to sit at workstation for extended periods of time.
* Ability to work effectively using a personal computer for long periods of time.
* Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment.
Benefits
* Competitive salary
* Training Opportunities
* Free onsite parking
* Service Awards
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