The role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
You’ll support the brand leader and store team in delivering amazing in-store and online service, and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
Leadership of the stylists is a key part of your time, coaching and supporting team members with motivation to succeed and deliver sales targets and exceptional service.
What will I be doing?
* The majority of your day will be spent trading with our stylist teams, ensuring that all processes run smoothly and customers receive the best experience in store.
* Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
* Work in partnership with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
* Be an expert ambassador for our product, inspiring both in‑store and online customers and your team.
* Commercially driven, ensure product is showcased well at all times, guidelines are followed and best‑selling products are prominently displayed.
* Accountable for day‑to‑day operations of the store and team deployment, ensuring seamless support and coaching for stylists.
* Work with the management team to help the store exceed its targets and KPIs.
* Proactively manage people matters such as return‑to‑work interviews, liaise with People & Culture on specific issues that may require investigations, performance/attendance management and reviews.
* Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
* You love fashion and are an irresistible ambassador for AllSaints.
* Tenacity and belief to succeed – set challenging targets and deadlines for your team to work toward.
* You know your store inside and out and are an active user of all reporting technologies.
* Natural affinity for learning new systems and processes in a digital environment.
* Honest, trustworthy and dependable – you live by our brand values.
* Protect the brand: care for customers, profit, product, teams and health & safety.
* Confident and hardworking leader – your team loves working with you and demonstrates these behaviours even in your absence.
About the location
Store located in Derby, open 9:00am – 8:00pm (seasonally adjusted). Approximately 10 minutes from Derby station.
What we stand for
* The Customer is the Boss – we work as one proud team to get the best for our customers.
* One Team – we are joined up and encourage others to share their ideas.
* We Do What We Say We Will – we know our goals and work with clear outcomes in mind.
* We Are Responsible – we are self‑aware, understand the impact we have on others and are positive about the future.
Benefits
* A generous wardrobe allowance so that you can wear our clothes to work each day.
* Potential to earn more from our team commission scheme.
* We are a disability‑committed certified employer.
* Employee discount to spend with family and friends.
* Up to 2 years of service: 33 days (25 days + bank holidays).
* Over 2 years of service: 36 days (28 days + bank holidays).
* Access to a dental cash plan & free virtual GP appointments through Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
* Health days for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket loans and more.
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