Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary As an Export Order and Quotes specialist - level I - customer service specialist Team, where you'll play a vital role in delivering exceptional service to customers across Eastern Europe, Middle East, and Africa. You'll support the distribution of a comprehensive range of scientific products and services while managing export operations for designated regions. Your responsibilities will encompass order and quote management, export compliance screening, quotation follow-up, complaint resolution, non-catalogue product sourcing, tendering, customs and export compliance application, shipment coordination, and comprehensive customer inquiry resolution through both written and verbal communication. Position Requirements Partner with the Export sales team to deliver outstanding customer service to clients in the EEMEA region, managing all aspects of customer service including orders (from receipt to shipment), quotes, tenders, and complex inquiries while exceeding key performance metrics and strategically balancing customer needs with business objectives. Responds accurately and professionally to technical and export information inquiries received via phone, email, internet or mail in reference to complex scientific Laboratory equipment and consumables and chemical products. Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. Ensure rigorous adherence to customs regulations and export compliance requirements. Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed. Maintain and develop a robust quotation pipeline, analyze data, source products from suppliers to fulfill tender, quote, and order requirements, and compile comprehensive tender documents. Demonstrate excellence in promoting our corporate reputation, maintaining composure in challenging and high-priority situations while effectively navigating organizational structures. Create and maintain compliant transactions by screening for denied persons and entities, restricted end uses, and diversion using Compliance control systems including IBS, Precision, Securimate/TPM, and GTC Sanction controls. Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols and applicable regulatory requirements. Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches literature and drafts responses for such inquiries. Manage export customer relationships within assigned territories, developing and maintaining robust work procedures and documentation. Actively participate in team meetings (both virtual and in-person) to represent export processes across the business. Serve as a professional ambassador to customers at exhibitions, training events, and meetings (which may include overnight travel) and demonstrate flexibility with working hours to meet business demands. Engage in continuous improvement initiatives to identify operational enhancements and cost savings opportunities. Education Bachelor's degree or equivalent and relevant formal academic / vocational qualification, such as Business, commercial trade, finance, export and supply chain. Experience Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Highly self-motivated professional who thrives in a fast-paced, diverse team environment with the ability to work independently, prioritize effectively, and manage high-volume workloads. Comprehensive working knowledge of IATA/IMDG regulations and Letters of Credit, with relevant qualifications. Thorough understanding of export controls and export licensing requirements, with appropriate certifications. Intermediate proficiency in Microsoft Word and Excel. Experience working with SQL databases. Knowledge, Skills and Abilities: Excellent verbal and written communication skills Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required Proficient computer and keyboarding skills Good interpersonal skills Ability to work independently as well as part of a team. Ability to interpret client provided complex export scenarios, including compliance, restricted exports/products and review of high level details and technical information Organizational and time management skills Ability to maintain a positive and professional demeanor in challenging circumstances Working Environment Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. Thermo Fisher Scientific offers the scale, reach, and mission-driven work to make a meaningful impact.