Job overview
The post holder will be responsible for the day to day training and supervision of clinic support workers and ward clerks, as well as the onboarding, induction, orientation and training of new starters.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for colleagues.
The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills.
The post holder is expected to be proactive in terms of keeping themselves fully up to date and briefed on trust policies and performance targets.
Cross covering members of the team will also be expected during busy periods and to cover absence.
Main duties of the job
·Day to day training and support for clinical support workers and ward clerks
·Create induction and orientation schedules for new starters
·Support ward managers with the recruitment of band 2 ward clerks and band 3 clinical support workers
·Liaise with the PDN team to ensure all training given to staff is appropriate, relevant and up to date
·Be proficient in blood glucose monitoring, urinary monitoring, ECG recording, Venepuncture and bladder scanning.
·Hold regular meetings with the ward clerks and clinical support workers to discuss improvements to the service and support with any issues arising.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
Please see full job description and person specification attached for a thorough list of all responsibilities and tasks associated with this role.
Person specification
Qualifications
Essential criteria
1. Good level of general education, grade c or above in English language and maths GCSE equivalent.
2. Undergraduate Diploma in Health related subject or equivalent appropriate qualification and experience e.g. Foundation Degree
3. Completion of clinical skills competency workbook
Desirable criteria
4. Relevant experience at band 3 or band 4 level
5. Educated to A level standard or NVQ in customer care
Experience
Essential criteria
6. Experience of working within the NHS – at least 2 years in acute setting
7. Good clinical experience
8. Excellent administrative and organisation skills
9. Computer literate
10. Ability to work unsupervised and use own initiative.
Desirable criteria
11. Knowledge of NHS IT systems or similar information systems that support the business function in the NHS
12. Experience of working within a team
Skills & Knowledge
Essential criteria
13. Ability to train others
14. Previous experience of teaching/mentoring junior members of the team
15. Good clinical skills, ECG, Vital signs etc.
16. Good oral and written skills
Desirable criteria
17. Ability to work within a multidisciplinary team
18. Flexible approach to working
19. Experience of dealing with professionals and public
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.