Job Description
Service & Maintenance Manager Hatfield £60,000+ Per AnnumPackage Overview:Basic Salary: £60,000+ per annum (Dependent on experience)Full-Time, Permanent PositionLocation: HatfieldCompany Vehicle AllowancePrivate Healthcare (after 6-month probation)Pension Scheme (after 3 months of employment)Laptop & Mobile Phone ProvidedAnnual Leave: 30 daysCompany Overview Service & Maintenance ManagerOur client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clientsoffering expert advice, the latest technology, and a consistently professional service.Service & Maintenance Manager Role and Responsibilities:Managing and organising new work orders, scheduling engineers, and ordering required equipmentOverseeing works in progress and ensuring all documentation is completed accuratelyDirect management of up to 5 Engineers and 2 Administrative StaffScheduling of maintenance visits and preparation of related documentationConducting client and site visits to ensure service level agreements (SLAs) and high standards are maintainedEnsuring CRM system is consistently updatedProducing Risk Assessments & Method StatementsConducting site surveys and generating quotations for small worksOverseeing and preparing for NSI audits and schedulesManaging engineers' schedules including access to plant, training, and equipmentProviding efficient resolution to customer queriesActing as third-line telephone support for out-of-hours callouts (no site attendance)Reporting directly to the DirectorOffice-based role (80%) with regular site visits (20%)Service & Maintenance Manager Skills and Experience Required:Minimum 5 years of experience in a Service & Maintenance Management roleStrong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom SystemsSales and design experience in electronic security systemsEffective verbal and written communication skillsExperience with NSI Gold Standards and Health & Safety ManagementAdvanced computer literacy, especially with Microsoft Office (Excel proficiency essential)Ability to work efficiently, manage a team, and maintain excellent client relationshipsBenefits of this Service & Maintenance Manager Position:Competitive base salary with potential for increase based on experiencePrivate healthcare and pension contributions after qualifying periodsVehicle allowance, plus all necessary work equipment providedStructured hours promoting work-life balanceOpportunities for manufacturer training and ongoing professional developmentInterested?Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industry.TPBN1_UKTJ