Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the country. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring and high-quality care across the country.
What Can You Expect?
You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It is about providing safe, reliable and friendly transport to vulnerable patients who need it the most.
The role requires patience, empathy and resilience as it can be physically and emotionally demanding. If you thrive on connection, take pride in doing things properly, and want to be part of a team that lives our values—particularly Care, Respect and Social Value—we’d love to hear from you.
The standard hours for this role are typically 37.5 hours per week. This is a shift-based role, and you will be part of a rota covering early mornings, evenings, weekends and public holidays. We also welcome interest from candidates who may be looking for part-time hours.
Summary of Main Duties
* Patient Transport & Care — Safely drive patients to and from healthcare appointments while providing reassurance, support and compassionate care throughout their journey.
* Assisting with Mobility — Help patients with mobility needs, including safe lifting, use of specialist equipment and transferring patients to and from vehicles or their homes.
* Communication & Compassion — Communicate clearly and kindly with patients, families and healthcare staff, maintaining dignity, respect and patient confidentiality at all times.
* Vehicle Checks & Basic Administration — Carry out daily vehicle checks, keep all equipment clean and ready in line with Infection Prevention and Control procedures, and ensure that any incidents and/or journey details are accurately recorded.
What’s In It For You
* Market‑leading pay with increased rates for agreed overtime.
* Hourly rate of £13.00.
* Contractual sick pay after 12 months of service.
* Employee Assistance Programme provided by the UK’s #1 EAP service – Health Assured.
* Increased holiday allowance after years of service.
* Refer a Friend scheme – earn up to £500 for each friend you bring on board.
* Fully funded training and uniform – two weeks of training, ongoing mentorship and a full uniform supplied.
* Pension scheme.
* Opportunities to grow and develop.
* Engaging workplace culture with regular company updates and an employee of the month.
We Are Looking For Great People Who
* Communicate clearly and kindly both in person and in writing.
* Are caring and compassionate.
* Have good physical fitness for moving and handling patients.
* Stay calm under pressure.
* Are reliable and punctual.
* Have basic IT knowledge.
* Follow procedures and protect patient confidentiality.
Our Commitment to Safer Recruitment
* Enhanced DBS check (conducted during onboarding if successful).
* Right to work in the UK.
* Full UK manual driving licence.
* Satisfactory employment and character references.
* A satisfactory medical assessment.
* Successful candidates must complete a two‑week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination—whether directly or indirectly—based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements that cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of safeguarding children, adults and addressing domestic violence very seriously, and therefore all employees at HTG-UK are expected to attend mandatory training on safeguarding children and adults, be familiar with relevant legislation, adhere to all relevant national and local policies, procedures and professional codes, report any concerns to the appropriate authority and maintain professional boundaries as a Person in a Position of Trust (PiPoT).
#J-18808-Ljbffr