We are recruiting for a Warehouse Warranty Line Operative for a leading IT service provider based in Hatfield on a long term rolling contract.
Monday – Friday working hours 07:00 – 15:00
37.5 Hours per week
We have a fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems (SAP) and experience with web portal would be highly desirable. To be successful in the role you will be a great team player, have excellent communication skills and be able to focus on serial number/asset tracking throughout the whole warehouse process. You will work with the wider team to support processing and claiming warranty for different vendors ie HP, Lenovo and Dell.
Main Responsibilities
* Processing components and devices on SAP, ServiceNow, ITSM accordingly
* Updating SAP accordingly
* Working with our courier partners
* Checking the warranty on all vendors web portals
* Claiming warranty from all vendors web portals (raising the RMA) whilst being aware of any financial implications regarding timeframes etc
* Working with third party suppliers to claim warranty.
* Despatching all vendors warranty parts back to them
* Maintaining warranty management tool database
* Maintaining SLW Data base tool. (Error-handling)
* Managing the Service Level Agreement.
* Managing all queries within SLA (error handling)
* Using Excel to maintain the reporting for all vendors.
* Maintaining the accuracy on serial number and asset tracking
* Producing delivery notes and producing courier labels from partner websites
* Work within SLA for all vendors
* Working to ensure Personal Performance Targets (PPT) are met.
* Maintain high levels of housekeeping.
The Ideal Candidate
* Strong attention to detail
* Ability work under pressure to achieve targets
* Strong experience in warehouse practices
* Ability work as part of a team
* Analytical skills, good numerical ability and good Excel with attention to detail
* Has the ability to resolve queries through effective investigation
* Excellent timekeeping
* Working in a pressurized environment to a high degree of accuracy.
This is an umbrella contract, the role is Inside IR35