Permanent
Full Time (4 on 4 off 12 hour shifts 7.30pm - 7.30am)
Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable?
Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.
Bournemouth Housing First supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.
We have a new opportunity for a Night Support Worker to join our night team to provide support to our homeless clients.
Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
Some of your duties will include:
1. Being the first welcoming friendly face for people coming into the service
2. Providing informal support to clients and be a listening ear
3. Responding to incoming calls
4. Managing clients and their visitors within the building and any associated safety issues. Dealing with any incidents that may arise and contact external services when necessary
5. Monitoring the service and surrounding areas that are covered by CCTV
6. Carrying out regular visual checks / fire checks on the interior and exterior of the buildings and car park
7. Working in accordance with Health and Safety regulations and policy and procedure
8. Providing basic First Aid assistance until help arrives – Full training provided
Our night workers will usually work a 12 hour (waking) shift between 7.30pm - 7.30am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
What you will bring:
Previous experience in this type of work is not essential, but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as you may be required to work flexibly across Bournemouth, Poole and Christchurch locations.
You will have:
9. Clear verbal and written English
10. Good IT and keyboard skills
11. Polite, assertive manner, ability to self -motivate
12. Passion for working in a client/customer facing role