Job Overview
Are you enthusiastic about the cruise industry and dedicated to providing outstanding customer service? If you have a "first-class" knowledge of cruising and a passion for creating memorable experiences, we'd love for you to become part of our expanding team
What We Offer:
* Office/Hybrid based role: All necessary equipment provided.
* Competitive salary: Up to £28,000 per annum, depending on experience
* Working hours: Between 9am - 6pm, Monday - Friday
* Exclusive perks: Enjoy amazing cruise and travel discounts for you and your family.
* Ongoing support: Benefit from comprehensive training and professional development opportunities.
Role Overview:
As a Cruise Customer Service Consultant, you'll play a vital role in ensuring customers enjoy a seamless post-booking experience. Your responsibilities will include:
* Handling a variety of post-sales queries via phone and email.
* Arranging special requests and add-ons to enhance client bookings.
* Confidently upselling on existing bookings.
* Managing booking amendments and changes.
* Completing any ad hoc administrative tasks as required.
* Resolving customer issues or complaints, escalating where necessary.
* Liaising with internal departments with any queries or amendments
What We're Looking For:
* Cruise industry expertise: Previous experience in a customer service or support role within the cruise sector is essential.
* Excellent knowledge of the cruise market.
* Strong organisational skills: Professional, detail-oriented, and able to prioritise tasks efficiently.
* Problem-solving ability: Capable of managing complaints and finding amicable resolutions.
* Target-driven mindset: Able to meet and exceed goals.
* Team player: Collaborative and adaptable in a dynamic environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company events
* Employee discount
* Store discount
* Transport links
Work Location: Hybrid remote in Ruislip HA4 8NR
Reference ID: CK240225