SUMMARY:
• Provide in depth knowledge and practical experience of optimal process workflows and requirements within pharmacy and clinical supply inventory and dispensing areas to the customer
• Support commercial team in presales to analyse customer’s workflow and environment, and to articulate value proposition
• Provide in depth knowledge and practical experience of application setup, use, measurement and iterative optimisation to the customer
• Maintain up to date training material as required
• Coordinate and deliver customer training
• Baseline customer’s workflow and define KPIs to measure progress
• Provide regular and detailed internal and external reports on customer progress
• Share best practices with the customers, based on expertise and experience
• Deliver high value consulting services to customers such as diagnostic of their workflow, change recommendation and change implementation
• Bring domain expertise to build country strategy with commercial, marketing and delivery organisations
REQUIRED KNOWLEDGE AND SKILLS:
• Approachable, enthusiastic, likeable, team player
• Totally motivated and able to work alone when required
• Excellent problem-solving skills
• Continuous improvement mindset
• A hands-on attitude and “no problem” approach
• Ability to communicate effectively and collaborate with customer and peers, with strong verbal, written and presentation skills.
• Ability to understand the business requirements, multiple solution options and interoperability models, and the process of translating them into well-engineered and integrated technical solutions.
• Ability to influence at all levels including executives, key decision-makers, and technical resources.
• Demonstrate critical thinking skills, ability to accurately analyze information and make sound decisions.
• Intermediate to advanced knowledge of spreadsheet, word processing software, and project management software.
BENEFICIAL / DESIRABLE:
• Experience in the implementation of clinical POU or materials management software/hardware systems desired.
• At least 3 years’ post-graduate/qualification type experience in a clinical or materials management environment.
• At least 3 years’ experience in working with Omnicell products and solutions.
• Healthcare informatics training and/or qualifications.
WORK CONDITIONS
• 25%-50% home based and 50%-75% field based on customer sites
• Frequent travel with overnight stays.