Overview
Join to apply for the Learning Support Lead role at TieTalent
Gen 2 is currently recruiting and looking for a Learning Support Lead. This is a full time opportunity to join our business here in Cumbria. You will be contracted to one of our 3 centres in Cumbria and should be flexible to travel between Workington, Carlisle and Ulverston as required. Ideally, visit each centre at least once a week; a driving licence and access to a car are required. Gen 2 will cover travel expenses between your contract location and other sites.
The Learning Support Lead is responsible for identifying, coordinating, and delivering effective learning support for learners with diverse needs. Through cognitive assessments – such as those provided by Cognassist – and one‑to‑one discussions, you will develop tailored support strategies to improve learner retention, achievement, and independence. This role champions inclusivity, neurodiversity, and equality while ensuring that all learners are supported throughout their learning journey.
Gen2 was established in 2000 and specialises in the Engineering, Nuclear, and Manufacturing sectors. In May 2017 Gen2 joined City & Guilds. Gen2 is based in Cumbria and has been awarded Ofsted Good in all areas. The majority of our learners are apprentices, but you will also work with adult learners and learners on bootcamps.
Benefits include 25 days holidays + Christmas Closure, and the ability to decide when you are off (not restricted to term time). City & Guilds is a Disability confident employer. Please let us know if you require any support/adjustments at your interview or in role adjustments after hire. This appointment will be made on merit. We encourage applications from diverse communities.
About The Role
What you will be doing:
* Lead and coordinate organisation-wide learning support provision and act as lead advisor on all aspects of learning support at Gen2
* Oversee implementation and maintenance of support systems and processes
* Manage initial assessment using the Cognassist platform to ensure accurate identification of learner support needs
* Ensure dissemination of cognitive assessment results and follow-up by creating Learning Support Plans
* Develop and deploy learning support resources and manage resource centres
* Ensure compliance with funding requirements for Additional Learning Support
Assessment & Personalised Support Planning
* Conduct and interpret cognitive assessments from the Cognassist platform
* Create and communicate meaningful Individual Learning Support Plans (ILPs)
* Evaluate in-class support and ensure real-time responsiveness
* Monitor and report on support provision for quality assurance and self-assessment
Teaching Support & Staff Development
* Train and equip educators with inclusive teaching strategies
* Facilitate staff development in learning support
* Advise curriculum teams on support options and conduct audits
Learner Engagement & Mentoring
* Deliver mentoring sessions focused on mental health and academic barriers
* Support learners during transitional phases to promote independence
* Manage learner caseloads via 1:1 and group support formats
* Undertake learner voice activities to strengthen engagement
Wellbeing & Emotional Support
* Liaise with Mental Health First Aiders and counselling services
* Provide interventions for learners facing disengagement or disaffection
* Address personal challenges such as anxiety, concentration, and time management
Collaborative Partnerships
* Work with internal teams: academic, exams, student services
* Collaborate with external partners and support agencies
* Coordinate learner transitions in partnership with schools and other organisations
Equality, Diversity & Inclusion (EDI)
* Promote a culture of EDI across all aspects of educational delivery
* Ensure all learners receive fair access to learning support and exam arrangements
* Act with integrity in promoting inclusive education practices
About You
* Teaching qualification minimum at Level 4 or above (e.g., QTS, QTLS, PGCE, HLTA, DTLLS)
* Hold OR willing to work towards Level 7 Assessing for Access Arrangements (JCQ requirement)
* Strong understanding of SEND, especially in post-16 education
* In-depth awareness of the education sector and common learner challenges
* Knowledge of learning support strategies and their impact on academic engagement
* Understanding of personal difficulties and mental health issues affecting young people
* Experience conducting assessments and writing reports for exam access arrangements
* Proven success supporting learners with diverse needs and disabilities
* Track record of delivering targeted, impactful learning support
* Experience mentoring, coaching, or counselling learners individually and in groups
* Skilled in signposting learners to appropriate support services
* Excellent communication: presentations, one-to-ones, report writing, and workshop delivery
* Effective planning and time-management skills
* Ability to maintain professional boundaries in challenging circumstances
* Collaborative mindset with ability to influence cross-functional teams and external partners
* Inspiring interpersonal style with a talent for motivating others
* Integrity-driven approach promoting equality, diversity, and inclusion
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package including a strong base salary, 25 days holiday plus bank holidays, an enhanced pension and many other benefits. We also provide access to a Group-wide Employee Assistance Programme (EAP).
Next Steps And How To Apply
If you think this is the role and organisation for you, please submit your CV and complete our short application form using the apply button. We shortlist for vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.
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