SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. We have a range of benefits available which includ e:Competitive salary of £27,500-£29,500 per annum (dependant on experienc e)25 days holiday per annum, plus bank holida ysAnnual bonus based on personal and company performan ce£500 flexible benefit allowan ceGenerous pension contributio nsEmployee assistance program meSharesave sche meGym passes at a reduced rate for 3,000 gyms, leisure centres e tcLocal retail and high street brands discoun ts What the day to day looks li ke:Ensuring exceptional customer service is provided to complaina ntsInvestigating and resolving the cause of individual complai ntsResponding to telephone complaints in a professional and timely man nerAcknowledging, drafting and sending out complaints promptly, systematically and fairly within set time lim itsGathering information from relevant departments and external part iesEnsure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clea rly We’re looking for someone who:Has previous Customer Service experience in an office-based roleHas previous complaint handling experi enceHas strong interpersonal skills and call handling sk illsHas the ability to work well under pressure and to tight deadl inesHas a positive and enthusiastic approach and is receptive to ch angeIs highly organised and possesses strong planning sk illsHas a good level of computer literacy and numeracy sk illsHas strong verbal and written communication sk illsHas an in-depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable – not essent ial)Has sound knowledge of the SCUK Ficres, Rumba and TCS Mainframe process and procedure (desirable – not essent ial) Other things you need to know:The department operates between the hours of 9am and 5pm, Monday – F ridayAfter training is completed, hybrid working will be available with a minimum of 3 days a week in the o fficeThere is a requirement to work 2 bank holidays per year Location & Tra ining:Full training for this role will be given and wi ll be on site at our SCUK office in R edhill for upto the first 6 months. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work perfor mance. Incl usion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, an d Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of a ny kind. Should you want to be considered for part time hours, please let us know and we can assess your requ irements. What are the n ext steps:If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and coveri ng letter.