Centre Manager
đź“Ť 4 days Reading + 1 day Brighton (travel fully expensed to Brighton)
💼 Permanent | £30,000–£33,000 + annual performance bonus
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Your Chance to Lead with Impact
Take the helm across two premium workspaces — spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.
Key Responsibilities That Define Success
Customer Service Excellence
* Deliver professional, engaging tours from first contact through to signed deals
* Build lasting relationships via proactive communication, events, and support
* Resolve issues swiftly, turning challenges into opportunities for delight
Operational Leadership
* Oversee opening/closing, cleanliness standards, and daily workflows
* Maintain health & safety compliance with specialist listed building maintenance
* Manage facilities, repairs, and upkeep to heritage standards
Commercial Drive
* Achieve revenue and occupancy targets through coworking, meetings & events
* Execute "fast cash" sales strategies and track KPIs for continuous improvement
* Support P&L, budgeting, forecasting, and performance analysis
Team Development
* Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling
* Foster high performance through onboarding and constructive feedback
Compliance & Financial Oversight
* Uphold GDPR, AML, and all company policies
* Drive cost efficiency while maximising profitability
The Profile That Excels Here
Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge.
Essential
* Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)
* Supervisory experience delivering service excellence and team results
* Strong listed building maintenance skills (repairs, compliance, H&S)
* Confident with MS Office 365 and CRM systems
* Resilient, organised, with excellent communication and problem-solving
Qualifications: Minimum Grade C English & Maths (or equivalent)
Rewards That Match Your Ambition
* £30,000–£33,000 base salary + performance bonus
* Structured 40-hour week with all travel expensed to Brighton
* Comprehensive benefits package
* Professional pride in blending heritage stewardship with modern commercial success
This is leadership with purpose — where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career.
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