We have a new exciting opportunity within the Global Real Estate Division for an experienced Claims Client Manager to join our UK Claims Team.
The Real Estate team, based primarily in London, deliver innovative insurance placements and risk management services for organisations involved in the real estate sector.
In this role you will provide claims services to an allocated portfolio of clients across the UK while supporting the overall claims service provision to our clients and supporting associates within the team.
Key Tasks and Responsibilities:
* Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes
* Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer and loss adjuster contacts
* Conduct periodic claim portfolio reviews on your allocated clients
* Provide management information as requested
* Actively participate in tenders, presenting the claims proposition to perspective clients
* Provide feedback for insurer review meetings and actively contribute to the development of relationships
* Manage large and sensitive claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party.
* Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim.
* Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client.
* Negotiating with insurers to ensure reserves are realistic and appropriate
* Ensuring claims are registered and appropriately updated on our systems
* Attending internal and external meetings as required.
* Report any major or sensitive claims to the Client Service Team
* Understand the appropriate claims notification and investigation procedures applicable to each class of insurance
* Maintain records on our internal systems and ensure the wider team pro-actively perform claims cleanses
* Maintenance of a diary system for outstanding workload
* Undertake specific tasks as directed by management, adhering to agreed project plans and timescales
Key Skills & Competencies
* Strong technical claims experience (property)
* Excellent understanding of the relevant classes of business (Real Estate, Property)
* Ability to prepare and interpret claims experiences and analyses
* Excellent communication skills – to effectively and professionally communicate both verbally and in writing with clients, insurers and associates
* Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company
* Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
* Analytical and problem-solving skills, including research and investigation
* An understanding of regulatory controls and procedures
* Knowledge of Microsoft Office
* CII qualifications