IT Customer Support Technician (1st Line Support)
Overview
We’re working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team.
This is a varied role combining technical support, customer interaction, and training. You’ll troubleshoot issues, support users, and help create documentation and training materials.
Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment.
Key Responsibilities
Act as first point of contact for customer support queries
Investigate, replicate, and log technical issues
Work with development teams to resolve bugs
Manage user accounts, access, and system updates
Create user guides, FAQs, and support documentation
Deliver customer training (remote and onsite)
Maintain strong product knowledge to support users effectively
About You
1+ year experience in IT support / helpdesk / software support
Strong communication and problem-solving skills
Good attention to detail and customer focus
Able to learn new systems quickly
Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure
Hours
Mon–Thu: 09:00–17:00
Fri: 09:00–16:30
On-call rota (early/evening cover, 2 slots per week, paid allowance)
Benefits
Bristol - (Hybrid - 3 days office 2 days per annum)
Salary up to £30,000 per annum plus on call allowance potential of £2,700
Full Time - Permanent (37 hrs)
A full clean licence is preferred but not essential
Annual salary review + bonus (discretionary)
Pension
Holiday increase with service
After probation: Private healthcare, life insurance, income protection, cycle to work