JOB TITLE: ESTATE MANAGER DEPARTMENT: PROPERTY MANAGEMENT LOCATION: Paddington Central, London REPORTING TO: Client Services Director TYPE OF CONTRACT: Permanent PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE Lead in the execution of British Land policies and procedures to provide an operationally efficient, economically competitive, safe and innovative environment for occupiers and visitors. Maintaining and protecting the value of the asset. Ensure the estate areas are well presented, clean and safe at all times by leading the fabric, cleaning, security, and maintenance with minimum disruption to occupiers. WHAT YOU'LL DO Develop and maintain a professional understanding and close working relationship with Campus customers. Encourage open communication on relevant Campus issues including the co-ordination of works. Manage the production of the Estate service charge budgets and associated schedules, management accounts, coordinating the input of internal resources and ensuring strict adherence to the RICS standards. Ensure regular dialogue between the various stakeholders to inform them of planned maintenance as well as providing an update on budgets, control of expenditure and any potentially contentious issues arising. Lead on operational readiness in the event of an incident. This includes ownership of the Incident Management Plan, implementing and maintaining a critical threat level plan and strategy for the Estate. In the event of an incident, leading on handling complaints, insurance claims and disputes. Accountable for ensuring Health & Safety, emergency procedures and safe working practices are maintained, ensuring all aspects of the BL Property Management Operations manual and Health and Safety requirements are observed, maintained and conform with current legislation. Conduct regular audits of Estate areas to ensure that standards of cleanliness and presentation are upheld throughout, both in the public facing and back-of-house service areas. Lead on management of the service roads and co-ordination of roadway logistics. Lead on sustainability and biodiversity and waste management across the Estate. Procure services for the Estate following the British Land procurement policies. To provide support to estate retail occupiers to ensure that they conform with current compliance requirements. Ensure that all aspects of the fire safety manual and access equipment manuals are complied with and accurately reflect recorded amendments. Management of all the main services contracts across the Estate areas, including security, cleaning, landscaping and fabric maintenance. Ensuring standards are upheld through regular structured monitoring and direct liaison with service providers. Ensure that service specifications, contracts and associated documentation properly represent the service requirements of the Estate and are arranged in a timely manner. To manage the procurement, maintenance and use of all Estate equipment, producing and updating maintenance schedules and a capital replacement programme in accordance with the Life Cycle Costing Schedule. Oversee the planned maintenance programme and co-ordinate reactive maintenance across the Estate in conjunction with the Estate Technical Services Manager. Lead and manage the Deputy Estate Manager, ensuring all aspects of staff training, development and general welfare requirements are identified and formally reviewed. Take ownership of the British Land and Estate vision and values ensuring that they are fully integrated into the Estate service provision. Other ad-hoc duties as directed by the Client Services Director. ABOUT YOU Ability to solve problems and resolve queries in a timely manner. Methodical, highly organised, attentive to detail, able to prioritise. Great written and oral communication skills and a professional manner Ability to work independently or as part of a team. Self-disciplined, confident, pro-active, accurate REQUIRED SKILLS Essential: 3rd Party/Contractor Management Basic IT skills Energy awareness Financial management Health & Safety awareness Fabric management Project management Desirable: Retail experience OUR SHARED VALUES Our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website. Bring your whole self Listen & Understand Smarter together Build for the future Deliver at pace A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. LI-Hybrid Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.