Credit Controller Maidstone, Kent, ME14 5FT
Permanent | 37.5 hours per week
Salary £28,000 per annum
About the Role We are looking for an experienced Credit Controller to join our Business Finance team based in Maidstone. This is a key role responsible for managing debt recovery across the organisation, working with a variety of payors including PMI, self-pay and NHS .
You will play a vital part in reducing aged debt, ensuring timely payment, and maintaining excellent relationships with patients, insurers, NHS trusts and internal teams.
Key Responsibilities Actively manage and reduce aged debt across all payor types (PMI, Self-Pay and NHS)
Recover outstanding debts and ensure payments are received within agreed timescales
Maintain accurate patient account records, including detailed notes of calls and correspondence
Submit EDI files to Healthcode and resolve failed claims through validation and mapping
Process refunds, credits and adjustments accurately and efficiently
Post and allocate payments for third-party financing arrangements
Produce and issue debtor letters within agreed timelines
Raise Out of Area invoices for NHS trusts and follow up for timely payment
Liaise with insurers, NHS trusts, patients and internal departments to resolve queries
Handle incoming telephone calls and emails promptly and professionally
About You Essential Experience & Skills
Proven experience in a credit control or debt recovery role
Excellent organisational skills with the ability to manage multiple priorities
Strong communication skills, both written and verbal
A proactive mindset with a focus on continuous improvement and efficiency
Desirable
Intermediate Excel skills
Experience working within a healthcare or clinical environment
Qualifications GCSEs (or equivalent) at Grade C/4 or above, including English and Maths
Personal Attributes Confident decision-maker with good self-awareness
Flexible, adaptable and highly motivated
Strong team player who can work effectively with diverse stakeholders
Professional, courteous and approachable when dealing with patients and families
Why KIMS Hospital
At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That's why we have created a benefits package to support your emotional, financial, and physical wellbeing.
Our benefits include:
Competitive salary
33 days annual leave (including bank holidays)
One additional day leave for your birthday
Free secure staff parking
Pension scheme
Private health insurance
Life assurance
Up to 40% off some KIMS Hospital services
Employee Assistance Platform
Retail discounts and cashback
Discounted gym membership
Annual flu vaccination
Free eye test
KIMS Hospital is committed to building a diverse and inclusive working environment. We are proud to be an equal opportunities and disability confident employer.
Additional Information
Apply online today, if you have any queries regarding this vacancy, Juliet would be happy to help.
T: 01622 538114
E:
Any offer of employment with KIMS Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS certificate. Information about DBS checks can be found on the UK Government website.
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