Join Our Team as a Service Controller!
At Finning (UK) Ltd, we are not just the largest Caterpillar dealership worldwide; we are a family dedicated to delivering exceptional service for over 90 years. We specialize in Heavy Equipment, Machinery, and Power Generation, serving diverse industries such as mining, construction, and forestry. Now, we are looking for a passionate Service Controller to lead our team of engineers and ensure our customers receive the best experience possible!
Your Role
As a Service Controller, you will:
* Understand customer needs: Deliver the right resources to meet service requests and enhance customer dedication.
* Plan and manage resources: Ensure fulfillment of service needs while optimizing capacity and capability.
* Lead the repair process: From identifying service needs to closing work orders and invoicing.
* Prioritize safety: Ensure the health and safety of both customers and service employees.
* Create service quotes: Manage quotes up to £3,000 for various service tasks.
* Mentor engineers: Lead a team of 4-8 engineers, addressing performance and providing guidance.
* Drive continuous improvement: Use customer feedback and metrics to enhance service delivery.
What We’re Looking For
To thrive in this role, you should have:
* A strong customer focus: You genuinely care about delivering the best experience.
* Excellent organizational skills: You can manage multiple tasks efficiently.
* Effective communication: You can clearly convey information to customers and team members.
* A commitment to safety: You champion safety in all aspects of your work.
* Technical knowledge: Familiarity with mobile and fixed equipment components and systems.
* Financial awareness: Understanding of cost-effective solutions and service profitability.
Qualifications
We require:
* Foundational engineering understanding and qualification.
* Ideally, an advanced level of engineering aptitude.
* A minimum of 3 years’ experience in a technical or mechanical engineering role.
* Previous experience in a similar role within the industry is desirable.
Why Finning?
We offer a competitive and rewarding work environment, including:
* A competitive salary
* 25 days of annual leave + bank holidays (with an option to purchase an additional 5 days)
* Annual bonus
* Laptop and phone
* Access to a company rewards platform with discounts on holidays, entertainment, and more
* Up to 7% pension contribution
* Share Purchase Plan for employees
* Comprehensive healthcare benefits
* Enhanced maternity and paternity packages
* Support from a team of 40+ Mental Health First Aiders
* Employee wellbeing solutions and recognition awards
Working Environment
This is an office-based position, where you will be part of a supportive and dynamic team.
Join Us!
If you are ready to take your career to the next level with a global organization that values training and development, we encourage you to apply today!
At Finning, we are committed to creating a diverse and inclusive environment. We welcome applicants from all backgrounds and identities, and we strive to provide reasonable accommodations for individuals with disabilities. We are also proud to be a forces-friendly employer, supporting those who have served in the armed forces.