Overview
Senior Service Designer
Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea
Salary: Up to £57,400 per annum
Vacancy Type: Permanent, Full Time or Part Time
Closing Date: 9 September 2025
Role
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Your responsibilities will include, but aren't limited to:
Responsibilities
* Designing services which meet the Government Service Standard.
* Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
* Translate actionable insights from user research and other insight sources into accessible designs.
* Ensuring services meet public sector accessibility regulations.
* Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
* Will prototype website designs and UI elements as required.
* Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
* Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Skills and Qualifications
* Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables
* Experience of agile delivery and awareness of agile tools and how to use them
* Iterative and rapid prototyping with multidisciplinary teams
* Good understanding of responsive design and designing for mobile first
* Experience of delivering simple and clear communication of technical designs to non-technical stakeholders
* Experience of designing against constraints
* Awareness and experience of working to accessibility standards
* Strong understanding of information architecture, interaction design, visual design and prototyping.
* Experience in building coded prototypes using HTML and CSS or experience using the GOV.UK Prototype kit. Knowledge of JavaScript beneficial.
Benefits
* Employer pension contribution of 28.97% of your salary.
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and privilege day for the King's birthday
* Flexible working options where they encourage a great work-life balance.
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all their colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
To Apply
If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to their website to complete your application.
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