Contract Type: Fixed Term
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £26,824 (Level one) rising to £27,694 (Level three) per annum pro rata for part-time'
Location:Loxley House, Station Street, Nottingham, NG2 3NG
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About the Role
* To provide a high quality first point of duty contact to members of the public and others contacting the Personalisation Hub, take referral information as appropriate.
* Support the wider team with duty systems, including managing the duty rota, diary and performance monitoring of the Duty Point.
* To provide an excellent customer focused service to citizens, parents/carers, children or young people and other colleagues and partners requesting Social Care or Health support.
* To provide accurate, appropriate information and advice on the range of services provided by the Personalisation Hub.
About You
The ideal candidate will have:
* Knowledge and experience of information technology systems.
* Able to process and maintain manual and computerised records, including numerical calculations.
* Good communication styles and people skills to communicate effectively with vulnerable citizens, young people and their parents/carers/family.
* Able to work under pressure in a flexible manner adapting to changing circumstances and taking direction from team managers and seniors as required
-A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiriesplease contact Donna Wilde, Service Delivery Manager, by email at donna.wilde@nottinghamcity.gov.uk.
Closing Date: 5th September 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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