Overview
Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for a UK Systems Analyst – First Line Support to join our Pension Systems Department. In this role, you’ll play a vital part in supporting the systems that power our pension administration business. If you’re a detail-oriented professional with strong communication skills and a knack for troubleshooting, we’d love to hear from you! How you'll make an impact Monitoring the ServiceNow call logging system and support department mailboxes. Identifying, organising, and resolving tickets based on priority and deadlines. Distributing tickets to the appropriate departments or teams. Providing first-line support for Pensions Administration software and financial software packages, including CCM Browser, CCM Core, Lloydslink, Aviary, and PT-X. Supporting the Pensions Portal Website and work management systems. Creating and maintaining team process documentation. Managing user maintenance across pensions and financial systems. Creating and maintaining mail merge documentation and generating reports on pension software. Conducting peer reviews and ensuring your work is reviewed for accuracy and quality. Taking ownership of assigned tasks, ensuring they are completed on time and to a high standard. About You Experience with a call logging system (, ServiceNow). Ability to provide support via telephone, email, or live chat applications. Excellent written and verbal communication skills. Advanced proficiency in MS Office (Word, Excel, Access). Desirable: Knowledge of SQL and relational databases. Desirable: Understanding of UK pensions. Strong problem-solving skills and attention to detail. Excellent interpersonal skills and a collaborative mindset. Why join us? At Gallagher Benefit Services we’re proud to champion The Gallagher Way, a culture built on trust, integrity, and collaboration. We’re committed to helping our colleagues grow and thrive, offering opportunities to develop your skills and make a real impact. If you’re ready to take on a fresh challenge and work in a supportive, forward-thinking environment, this is your chance to join a team that values your expertise and celebrates your success. Apply now and help us champion The Gallagher Way! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…