At VPK, innovation and sustainability aren’t just buzzwords—they’re the foundation of our success. We’re proud to pioneer eco-friendly packaging solutions, and we want you to be part of our mission-driven, dynamic team. Your Role: Customer Service Coordinator As a key player in our customer service team, you'll navigate exciting challenges and growth opportunities every day. Your mission? Delivering exceptional customer-centric solutions that make a real impact both within and beyond our organization. What You’ll Do: * Efficiently manage and book orders within agreed lead times. * Perform thorough checks on orders, ensuring accuracy for both your own and your colleagues' entries. * Handle incoming and outgoing calls with professionalism, serving both internal and external customers. * Investigate and resolve customer complaints with a solution-oriented approach. * Work with customer data and historical forecasts to manage stock control effectively. * Proactively communicate with customers regarding shortages and non-deliveries, providing timely and appropriate solutions. * Utilize various systems, including SAP and our internal intranet, to support your work. * Coordinate with strategic planning and logistics teams to meet urgent delivery requirements. * Collaborate with Key Account Managers to ensure seamless customer account management. * Introduce new...