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About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Title: Test Centre Manager
Reports To: Sr. Manager - Operations
Department: Channel Management
Location: London
Hours of Work: 37.5 hours weekly, Monday - Saturday
Summary
The Test Centre Manager is responsible for overseeing test administration, facility maintenance, financial practices, personnel management and reporting to Senior Manager, Operations.
Duties & Responsibilities
* To ensure that the facilities, operations and performance at the assigned test centres meet the standards of Prometric and its testing clients.
* To plan working rotas and supervise Test Centre Administrators
* To act as a TCA to administer tests
* To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification etc. is carried out correctly.
* To answer telephone enquiries and provide information about testing to candidates.
* To support operations and technical personnel with data communications, ensuring that these are successfully completed.
* To file irregularity reports for unusual situations or complaints.
* To calculate and approve timesheets and expenses for all staff, submitting to the Senior Manager at appropriate times.
* To provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM will also be responsible for holding keys to the testing facility.
* To operate the Digital Video Recording System and to train all staff to use the system
* To actively participate in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
* To maintain a working knowledge of policies, practices and procedures.
Qualifications & Experience
* Flexibility regarding hours and support additional business activities which may include attending other locations
* Customer Service experience
* Management experience
* Ability to meet commitments
* Responsiveness to management direction.
* Excellent interpersonal skills
* An ability to operate as part of a team.
* A good general standard of education with a minimum grade C or above in GSCE (or equivalent) English and Maths
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
IT Services and IT Consulting
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