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Associate Customer Advocacy, Southampton
Client:
Verint
Location:
Southampton, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
Must be UK based
Role Purpose
The Associate within the Customer Advocacy Program supports the development and execution of customer advocacy initiatives within the marketing team. This role involves identifying, engaging, and nurturing customer advocates to champion our products and services.
The Customer Referral & Advocacy Executive EMEA reports to the Senior Manager, Customer Marketing and Advocacy EMEA, and works closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations, regional sales teams, and partner teams.
The responsibilities include managing initiatives within the Customer Marketing Team in EMEA, such as:
* Identifying potential customer advocates and building relationships.
* Organizing customer advocacy events and webinars, recruiting and briefing advocates for engagements.
* Collecting customer testimonials and case studies.
* Maintaining the customer advocacy database.
* Creating advocacy content with the Senior Content Writer EMEA and external agencies.
* Supporting program reporting and activities that support new business and cross/up-sell opportunities.
* Managing referencing requests from internal teams to support sales efforts.
* Supporting the delivery of Verint’s annual Customer Awards event in London, including venue booking, promotion, logistics, and travel arrangements.
Ideal candidates will have experience in customer engagement and advocacy principles, understanding of competitor programs, awareness of data regulations, the ability to work across geographies and functions, and familiarity with CRM systems and marketing collateral creation.
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