Title: Housing Officer Type: Temporary (approx. 2-3 months) Hours: Full Time Location: Invergordon Salary: £41,904 Summary: Our client is looking to appoint an experienced Housing Officer to deliver high quality customer services to an allocated caseload that will ensure the organisations aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters. You will be required to operate in a function-based specialism but have excellent general all round housing management capabilities. Duties include: Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management and Voids. Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations. Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements. Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance. Help to develop and maintain effective internal and external working relationships. Assist in the development of and apply relevant policies, procedures, and good practice. Carry out all duties in line with the companys values and policies. Person Specification: Housing HNC or equivalent qualification. Several years experience of working in a customer focused environment. Have at least 2 years relevant work experience within housing management, tenancy support and/or allocations. Demonstrate a commitment to achieving successful performance results and working to deadlines. Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner. Good working knowledge of Microsoft Office e.g., Word, Excel and Outlook. Experience of a housing management database system. Current and full driving licence and have access to own vehicle. Desirable: Membership of an appropriate professional body e.g., CIH. Experience of developing, implementing, reviewing, and acting in accordance with policies and procedures. Understand the current and developing legislation and social policy relevant to the Housing sector. Ability to work with tenant and resident community groups. Relevant experience of managing a work-related budget. Relevant experience of contributing to the development of policies and procedures. Knowledge and understanding of the Scottish Social Housing Charter. Knowledge and understanding of the Scottish Housing Regulator. Understand the Data Protection Act. Understand the Health and Safety requirements relevant to a Housing Association. Personal Attributes: Ability to plan, prioritise and manage their time and workload to exceed targets and meet deadlines. Review work to ensure accuracy to a high standard. Work in partnership with peers and colleagues as part of an effective and efficient team. Innovate and develop practical solutions to problems. Excellent communication skills, able to adapt approaches and techniques dependent on the customers needs. Build effective relationships with stakeholders and work in partnership with other agencies. Possess a high standard of literacy and numeracy. Be self-motivated, have a confident, positive, and helpful outlook and be adaptive to change. Demonstrate excellent communication and interpersonal skills with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience.