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This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.
Job Description
* Respond promptly to customer enquiries via phone, email, and other communication channels.
* Maintain accurate records of customer interactions and transactions in the system.
* Provide customers with detailed information about the organisation's services.
* Resolve customer complaints and issues with a positive and professional approach.
* Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
* Assist in identifying process improvements to enhance the customer experience.
* Deliver consistent and high-quality service in line with organisational standards.
* Support administrative tasks related to customer service as needed.
The Successful Applicant
A successful Customer Service Agent should have:
* Previous experience in customer service or a related role.
* Strong communication and interpersonal skills.
* Ability to manage multiple tasks effectively and prioritise workload.
* Attention to detail and accuracy in record-keeping.
* A proactive approach to problem-solving and a customer-focused mindset.
* Proficiency in using standard office software and customer service tools.
What's on Offer
* A competitive salary of £25,000
* Monday to Friday working hours: 8:30 am to 5:00 pm.
* Permanent position within a well-regarded organisation.
* An opportunity to work in Brighton, a vibrant and lively location.
* A supportive and collaborative team environment.
If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.
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