Overview
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£51,420 pa • Full time - office based • 40 hours per week • 8am to 5pm Monday to Friday • 12-month contract to cover maternity leave
The Role
As Assistant Manager, you will play a key role in ensuring the smooth running of our hire operations. You will lead and support a team consisting of 2 Hire Controllers, 1 Administrator, and 3 Drivers, helping them to achieve sales targets, deliver outstanding customer service, and maintain efficient operational performance.
Your responsibilities include:
* Managing and motivating the team to generate sales and maximise revenue
* Answering customer queries promptly and professionally
* Scheduling deliveries and collections to meet customer requirements
* Arranging breakdown assistance and ensuring swift resolutions
* Overseeing the daily workload of hire controllers, admin, and drivers to maintain excellent service standards
* Supporting the Depot Manager with reporting, planning, and achieving business goals
About You
We\'re looking for someone with:
* Strong leadership and team management skills
* Experience in a hire, logistics, or operations environment (preferred but not essential)
* Excellent organisational skills with the ability to prioritise and work under pressure
* A customer-focused attitude and confident communication skills
* A proactive approach to problem-solving and driving sales
What we offer
In addition to an annual salary of £51,420, you\'ll get:
* 33 days holidays, inclusive of public holidays and a festive shut-down period
* Company pension and life assurance schemes
* Cycle to work scheme
* Employee Assistance Programme
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