Your new company You will be joining a design business that takes IT resilience, cyber security and compliance seriously, operating on frameworks such as ISO27001 and Cyber Essentials, with a clear programme of improvements planned for the year ahead. Your RoleIn this role, you will act as the key link between the business and its outsourced IT support providers, ensuring smooth daily operations and robust IT security. Your main responsibilities will include: Coordinating with outsourced IT support to ensure all issues are logged and resolved quickly Providing basic internal IT triage for staff (e.g. MS Office issues, server access, simple reboots) Managing IT onboarding and offboarding, including hardware setup, recovery, and ordering Supporting a major upgrade of approximately 70 workstations across four offices, including secure disposal of old equipment Overseeing IT licence management, renewals and allocations Assisting with the annual Cyber Essentials renewal Supporting ISO27001 processes, including policy implementation, internal audits and preparation for the annual audit. What You Need to Succeed Experience in IT support, service coordination or infrastructure administration Confidence dealing with outsourced IT providers Strong practical knowledge of day-to-day IT support for business users Good organisational skills for managing assets, licences and documentation A methodical approach to compliance and audit-related tasks Strong communication skills and the ability to work with staff at all levels An interest in cyber security, ISO standards and development further in this area. Flexibility to travel occasionally to other UK & Ireland offices What You Will Get in Return A key role supporting IT systems across four offices Hands-on involvement in a major workstation replacement project Exposure to Cyber Essentials and ISO27001, working alongside senior leadership Opportunities to broaden your experience across wider ISO and QA frameworks Variety in your work, with occasional travel to other locations If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: ISO licensing 365 Benefits: 35000