Customer Care Administrator – Plumbing & Heating Job Purpose To be the first point of contact for customers, providing efficient and professional administrative support across the business, handling enquiries, scheduling works, and ensuring a high standard of customer satisfaction throughout every interaction. Key Responsibilities Customer Service & Communications * Answer inbound calls and emails from customers, contractors, and suppliers in a professional and timely manner. * Handle customer enquiries relating to new installations, servicing, repairs, and breakdowns. * Manage customer complaints empathetically and efficiently, escalating where necessary. * Follow up on completed jobs to ensure customer satisfaction and gather feedback. * Maintain a positive company image through all customer-facing communications. Scheduling & Coordination * Book and schedule engineer and installer appointments across domestic and/or new build work. * Coordinate job allocations with field-based engineers, ensuring efficient routing and diary management. * Communicate job details, site access requirements, and any special instructions to engineers. * Reschedule appointments as needed due to cancellations, delays, or emergencies. * Manage and update job management software (JobWatch). Administration * Raise purchase orders, job sheets, and work completion certificates. * Process and ...