We are looking for an experienced and motivated Rooms Division Manager to join our Senior Leadership team at Craxton Wood Hotel & Spa.
As part of the management team, you will take ownership of Front Office, Housekeeping, Nights and Guest Services, ensuring the smooth running of day-to-day operations and delivering the exceptional guest experience our hotel is known for.
This is a hands-on leadership role, where you will balance operational excellence with a strong focus on people development, revenue delivery and guest satisfaction.
Key Responsibilities
* Lead, motivate and develop the Rooms Division team to deliver five-star guest service.
* Oversee Front Office, Housekeeping and Nights operations, ensuring smooth coordination across all departments.
* Drive performance in line with guest satisfaction targets, ReviewPro, TripAdvisor and NPS scores.
* Manage labour costs and departmental budgets effectively, ensuring profitability and efficiency.
* Ensure full compliance with brand standards, training requirements, health & safety and legal obligations.
* Collaborate with the wider hotel team to support commercial initiatives, including upselling, room revenue strategies and guest experience enhancements.
* Play a key role in shaping the ongoing transformation journey of Craxton Wood Hotel & Spa.
What We're Looking For
* Previous experience in a Rooms Division / Front of House Management role within a hotel environment.
* Strong leadership skills with the ability to coach, develop and inspire a team.
* Excellent communication and organisational abilities.
* A passion for hospitality and delivering memorable guest experiences.
* Commercial awareness with the ability to manage budgets, payroll and KPIs.
* A hands-on, guest-focused approach – leading by example on the floor.
What We Offer
* Competitive salary.
* Staff benefits including discounted stays, F&B and Spa treatments across Macdonald Hotels & Resorts.
* Training and development opportunities to support career progression.
* The chance to be part of an exciting journey to luxury at Craxton Wood Hotel & Spa.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
Work Location: In person