Overview
Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK. This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments.
Responsibilities & Qualifications
* Installation and commissioning of new and relocated CMM, Optical and X-ray systems
* Service, calibration and preventative maintenance activities
* Responding to customer breakdowns and resolving machine issues onsite and remotely
* Providing first-class technical support and customer service
* Diagnosing faults and escalating issues where required
* Managing service documentation and reports via CRM/SAP systems
* Liaising with internal teams regarding spare parts and service requirements
* Supporting uptime and shift-working requests when required
* Ensuring all work is completed in line with company Health & Safety procedures
* Previous experience in a Field Service Engineer or Service Technician role
* Strong electrical and mechanical fault-finding skills
* Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous
* Excellent communication and customer-facing skills
* Ability to work independently and manage your own schedule
* Flexible approach to travel and occasional overnight stays
* Full UK Driving Licence
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