Salary: Base pay is £16.49 per hour
Shifts available (36 hours per week):
* Sunday to Thursday 6am to 2pm
* Sunday to Thursday 7am to 3pm
* Sunday 10am to 6pm, Monday to Thursday 11am to 7pm
* Sunday 10am to 6pm, Monday to Thursday 12pm to 8pm
Training: 11th May - 19th June 2026, Monday to Friday 8am to 4pm, based onsite at Radar Road, Leicester
Location: Hybrid working - At least one day a week at our Radar Road Contact Centre, Leicester, LE3 1UF Please note, travel expenses will not be covered
The role:
In this role, you will handle enquiries, resolve issues efficiently, and ensure a positive customer experience while working closely with internal teams. This is an excellent opportunity for a fluent Hebrew speaker who enjoys problem-solving, delivering high-quality service, and working in a fast-paced environment.
What you’ll take on:
* Providing professional customer support in Hebrew and English via phone, email, and chat
* Assisting customers with enquiries, orders, and account issues
* Translating and clarifying information where required
* Building strong relationships customers
* Maintaining accurate customer records in internal systems
* Working collaboratively with internal teams to resolve queries efficiently
What you'll bring:
* Fluency in Hebrew (spoken and written)
* Strong communication skills in English
* Previous experience in customer service, support, or a client-facing role (preferred)
* Excellent problem-solving skills and attention to detail
* Comfortable using computer systems and CRM platforms
* Positive attitude with a proactive and professional approach
Benefits:
* Fantastic rewards for doing a great job and achieving great results
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
* 10% off most partner brands & up to 15% off Branded Beauty
* Sharesave Scheme
* 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
* Early VIP access to sale stock
* Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
* Access to fantastic discounts at our Staff Shops
* Access a digital GP and other free health and wellbeing services
* Life assurance
* You can register for a discounted health plan for you and your family
* Financial Wellbeing - Save, track and enhance your financial wellbeing
* Apprenticeship - Earn, learn and gain a qualification (England stores only)
* Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
* Support Networks - Access to Network Groups to empower and celebrate each other
* Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
About International:
Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.
With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.