Property Maintenance Administrator (Repairs) Location: This post is based at Link’s Falkirk office. Hours of Work: 35 per week, Monday to Friday. The Role At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. C~urb is looking for a Property Maintenance Administrator to join our Repairs Team who will contribute to the provision of a high-quality service to all C~urb customers. The Repairs Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target. The post holder will be flexible within the remit of the repairs service and will use their initiative in order to advise and resolve both internal and external customer enquiries. Reporting to the Repairs Supervisor, you will be responsible for processing property repairs to include all contact with contractors and trade supervisors to ensure all works are completed to an agreed standard and within timescales. You will manage the repairs team inbox, deal with repairs enquiries and re-assign tasks to the relevant colleague. Repair requests will be processed through C~urb’s internal housing management system [Aareon] ensuring all appropriate coding is used. About You The post holder will have relevant experience of providing administrative support, have knowledge and experience of housing repair issues, and be educated to standard grade level or equivalent (including English & Mathematics). The Property Maintenance Administrator (Repairs) will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers. This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. For a full list of benefits available to employees, please see the Link Group Ltd website as linked in this advert. You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This post is subject to a Level 1 Disclosure check. Closing Date: 11:59pm on Sunday 16 November 2025. Interview Date: Interviews are being held on Friday 21 November at Link’s Falkirk Office. How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team and detailing which format you would require. Please note that CVs will not be considered. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.