Job Title: Customer Service Coordinator Location: Redditch Salary: £26,850, Job Type: Full-Time, Permanent
Are you a tenacious, structured administrator with a talent for building relationships?
Arden Personnel is recruiting for a Customer Service Coordinator on behalf of a leading company in Redditch. This is a fast-paced, pivotal role where you will support the Customer Experience and Internal Sales teams, ensuring clients receive first-class service and accurate contractual support.
The Package
Salary: £26,850 per annum
Hours: Monday to Friday, 08:30 – 17:00 (No weekends)
Holiday: 25 days + Bank Holidays (Option to buy 5 additional days)
Benefits: 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts.
The Role
Reporting to the Head of Customer Experience, you will be the main point of contact for client contractual queries. Your day-to-day will involve a mix of detailed administration, pricing analysis, and active relationship management.
Key Responsibilities
Contract Management: Maintaining client information, producing professional quotations, and managing the renewal process to ensure high retention rates.
The Ideal Candidate: You don't be just "do" admin; you understand why it matters. You are methodical, factual, and results-oriented, with the ability to influence others.
Experience: Previous experience in a similar sales support, contract administration, or quote-management role is essential.
Skills: You must be highly numerate and computer-literate, with excellent skills in Microsoft Excel (analysis) and Word
Attributes: We are looking for someone who is tenacious, persistent, and able to see a job through to conclusion.
Approach: You are "supportive, efficient, and responsible"—aligning with the company's core values to serve both the client and colleagues.
Desirable:
Experience within the contract catering market or similar service industries.
Knowledge of managing KPIs (conversion, retention, lead turnaround).
Why Apply? This is a chance to join a company that values Expertise and Versatility. You will be given the independence to manage your own workload while being part of a supportive, collaborative team that celebrates high performance.
📣 Ready to Apply?
We’re reviewing CVs for this Service Desk Coordinator — early applications are encouraged.
📧 (url removed)
📞 (Alcester) | (Redditch)
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🌍 About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.
We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
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