Title: Assistant Credit Controller
Location: St Asaph, Denbighshire
Hours: Full time - 37.5hrs per week
What We Can Offer You
* 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
* Well-appointed office environment with free onsite parking
* Simply Health
* Cycle scheme
* Employee discount scheme (discounts on major retail and leisure brands)
* Free lawn treatments
* Occupational sick pay, maternity pay, paternity pay schemes
* Job-specific training and continuous development opportunities
* Long-service recognition
* Christmas shutdown
About The Role
You will work within the Credit Control function to ensure the timely collection of customer debt and accuracy of customer accounts. This position requires integrity and professionalism, as well as exceptional relationship building ability across all areas of the Business. The role will involve exposure to private and sensitive information, requiring confidentiality and discretion at all times.
Main duties
* Assist with monitoring and managing the aged debt report.
* Chase outstanding invoices via phone, email, and letter in a professional manner.
* Record all customer communications and update notes on the system.
* Help allocate payments correctly against invoices and reconcile accounts.
* Work with the Credit Controller to resolve customer queries and disputes quickly.
* Prepare and send statements to customers.
* Escalate any high-risk or long-overdue accounts to the Credit Controller.
* Support the automated bulk debt chase processes.
* Provide general administrative support to the finance team as needed.
Skills And Experience
* Excellent verbal and written communication and customer service skills
* Ability to process data in an efficient and timely manner whilst maintaining a high degree of accuracy
* Good understanding of basic accounting principles, spreadsheets and word processing
* Good numeracy skills and ability to process information quickly and effectively
* Ability to work well in a team and manage workload effectively
* Ability to work methodically and systematically and to present information clearly and succinctly
* To be fully literate in IT office-based software packages
* A flexible and proactive approach to problem solving.
* Ability to use own initiative
* To be adaptable and have a confident approach to meet the challenges of a busy working environment
* Working in an accounting environment
* Cross department collaborative working
* Working to challenging deadlines
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