To assist the delivery of a professional Human Resources Advisory and Policy service through the provision of wide breadth of support, administration, and record keeping responsibilities that help contribute to an efficient, accurate and customer focussed service. The role will focus on the activities of each borough; a group of schools and academies; and/or or other traded partners, there is an expectation that individuals will work flexibly across all areas where their expertise is required, to support the best use of HR resources to meet fluctuations in demand. To assist in the provision of a solutions focused and enabling human resource advisory service to our customers, providing generalist administrative support to the HR Team on all Employee Relations related matters to help ensure a customer focussed service. Be part of the Advice and Enquiry Line rota and take ownership of enquiries, liaising with customers and suppliers as necessary, seeking responses from HR colleagues and others where required, to ensure any advice/response reflects customer policy and procedures, and legislative requirements and provides an optimum service. Logging and entering relevant and often sensitive data and information on various HR activities (e.g. OH referrals; HR Projects; Employee Queries and ER Cases) into relevant systems and databases, ensuring that inputs are accurate and information on activity, responses or progress is maintained and updated in a timely manner. To include: ? Diary management; arranging meetings and ad-hoc minute taking. ? Carry out job evaluations to support effective delivery of this task across the council. ? Sending out correspondence and communications to employees and customers. ? Maintain HR & OD intranet pages (and support customers to find information) ? Liaison with trade unions; providers (e.g. OH); and management as required. ? ECT administrative support - to ensure statutory requirements are met ? Support upkeep of web-pages; information, FAQs, guidance and toolkits as required. Specialist learning with ability to undertake detailed analysis of a high level of information and knowledge in an area of work or study. May be evidenced by qualifications including: Certificates of higher education; NVQ level 4; HND; BTEC Professional; and equivalent qualifications, or evidence of demonstrable application in the course of experience. Understanding of people management and organisational development, the underlying principles and practice. Evidenced by study towards CIPD intermediate diploma, or an equivalent level 4 qualification and/or evidence of equivalent knowledge and experience. Experience of supporting HR/OD services through administration and the provision of information to others. Knowledge and understanding of HR policies, procedures, processes and the relevance of employment legislation, with experience of interpreting and applying these to provide information to managers. Experience of recording information and monitoring activities to report on the progress against performance indicators and identifying areas of concern. Evidence of continuous professional development and keeping up to date with employment law and good practice. Knowledge and use of a range of HR & Payroll ICT systems, portals and packages. Employee Relations Advisor Employee Relations Advisor Employee Relations Advisor Employee Relations Advisor Employee Relations Advisor Employee Relations Advisor Employee Relations Advisor