Overview
Location: Wentworth Way, Tankersley, Barnsley, S75 3DH
Remuneration Package
* Competitive Salary
* Monday-Friday
* 25 days Annual Leave + Bank Holidays
* A Range of Health & Wellbeing Resources
* Life Assurance
* Pension
Summary & Main Purpose
* Handling of general enquiries from MBTUK & the network. Communication in line with DTUK standards.
* Sending delegate joining instructions as required.
* Provision of delegate lists to suppliers and trainers no less than 48 hrs prior to course start date.
* Liaise with suppliers / trainers on a daily basis to ensure that all provisions are in place for scheduled courses.
* Ensure all relevant course material is ready for collection each day by trainers within agreed timescales.
* Identification and escalation of delegate rosters not received within 48 hrs of course delivery to relevant managers.
* Follow up on the whereabouts of any delegate no shows with relevant dealer group or customer.
* Closure of all courses within the TBLS max 48 hrs from receipt of delegate roster.
* Manage training requests and waitlists on the TBLS & PDP system ensuring dealers / delegates are advised of course dates.
* All courses to be targeted to a minimum of 75% fill unless otherwise agreed by the Manager.
* Administration and maintenance of the TBLS max 48 hrs from request
* Generation of required monthly reporting by the end of the first week of each month. And weekly reporting by the second day of each week.
* Provision of regular management information to nominated suppliers to enable the population of a PDP & Feedback systems.
* Administration of International and local supplied e-learning on the TBLS.
* Ensure all manual invoice / credit note requests are raised on a monthly basis and provided to the Manager.
* Management and coordination of catering services, including raising requests for lunches, beverages and room requirements.
* Where applicable book external training venues with approved suppliers and provide quotes to Manager for approval.
* Ensure all assessment results are communicated to the delegates within 10 days of the initial assessment date.
* Ensure all technical certification material is forwarded to suppliers for processing within 10 days of assessment date, and accreditation status is awarded on the individuals TBLS training record.
* Truck PO requirements are raised in accordance with company guidelines as requested by the Truck Training Manager as required.
* Extraction and manipulation of the TBLS data to produce regular and ad-hoc training management reporting as required
* Administrative support with Handover Feedback questionnaires, associated incentives, and management reporting.
* Management of driver training administration
* Direct customer invoicing in relation training delivered.
Qualifications
* Educated to GCSE level grade C or above including Maths & English (or equivalent).
Experience
* Experience of carrying out a variety of administrative/reception tasks to a high standard
* Experience of answering front line queries from staff and managers and offering guidance and support. Referring more complex queries where necessary.
* Experience of delivering a high standard of Customer Service within a busy team
* Experience of using your time management skills to work under pressure and to tight deadlines with the ability to plan and organise
Skills and Knowledge
* Microsoft Office Skills
* Understanding of administration processes
* Excellent verbal and telephone skills with outstanding attention to detail and accuracy
Personal Qualities and Attributes
* Exceptional interpersonal, communication and organisation skills
* Ability to demonstrate initiative and work in a team and independently
* Good time management with the ability to plan, organise and prioritise workload under pressure
#J-18808-Ljbffr