The purpose of this role is to provide Administration support to the business development leadership team.
Team Supported
* Business Development Managers
* Head of Business Development
* Commercial Team
* Customer Service team
* Marketing team
* Area teams
Main External Contacts
* Current and New Accounts (Businesses we onboard via our Business Development Managers)
* Customers who have secured tickets through our B2B offering
* Fulfilment Partners e.g. ticketing, direct debit providers
Main Responsibilities
* Processing all B2B client orders, including ordering from suppliers.
* Invoicing /crediting.
* Updating B2B Dashboard to support with B2B team’s targets.
* Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme.
* Managing shared inboxes, answering general queries for direct debit customers.
* Using software to load mobile tickets to the Arriva app.
* Using software to load smart cards.
* Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
* Keeping customers files up to date.
* If and when required, assistance at events that may be out of the normal office hours.
This role requires
* Administration experience.
* Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
* Professional communication skills – written/telephone.
* Working to tight deadlines in a fast-paced environment.
* Ability to manage own workload.
* Prioritising tasks.
* Team working.
* Confidentiality with an understanding of GDPR.
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