Description
JOB TITLE: Senior Product Owner – Experience Optimisation - Pega CDH.
SALARY: £76,194pa to £89,640pa plus an extensive benefits package.
LOCATION: Bristol.
HOURS: Full time.
WORKING PATTERN: Hybrid, 40% (or two days) in our Bristol hub.
At Lloyds Banking Group, we’re building the bank of the future – one that truly puts customers at the heart of every interaction. A key part of this ambition is our Customer Decisioning Lab, where we’re transforming how we use data and intelligence to deliver next best experiences (NBX).
About the role
As The Senior Product Owner for Experience Optimisation, you’ll lead the product vision, strategy and delivery for how we leverage Pega CDH and our decisioning ecosystem to power next best experiences. You’ll support the integration and deployment of Pega CDH, transforming the way we decision experiences for our customers.
You don’t need to be a data scientist yourself, but you’ll have broad experience integrating and optimising Pega CDH to deliver business and customer outcomes. You’ll use this experience to play a leading role in the transformation of next best experiences.
What you’ll be doing
1. Defining and evolving the product vision and roadmap for experience optimisation within the Decisioning ecosystem.
2. Partnering with data scientists, decisioning engineers, and analysts to design, build and deploy models that inform next best experiences.
3. Shaping how we test, learn, and optimise decisioning logic to improve customer and business outcomes.
4. Translating technical capabilities into clear product features, backlogs and user stories that can be delivered by feature teams.
5. Ensuring all optimisation approaches are transparent, ethical, and aligned with regulatory expectations.
6. Collaborating with channel product managers to embed and measure optimisation strategies across digital and non-digital journeys.
About you
7. Extensive experience in a senior decisioning role, such as product owner, decisioning architect or practice lead, integrating Pega CDH and deploying experiences to deliver business and customer outcomes.
8. Proven experience translating data science or analytics capabilities into live customer or business-facing products.
9. Strong understanding of decisioning platforms, machine learning, or personalisation – you don’t need to code, but you’re comfortable discussing models and outcomes.
10. Excellent stakeholder skills – able to bring together data science, engineering, business, and risk partners.
11. Familiarity with A/B testing, experimentation, and optimisation frameworks.
12. Passion for delivering fair, transparent, and customer-first experiences through technology.
13. Background in large-scale transformation, decisioning, or martech platforms (e.g. Pega CDH) is an advantage.
14. Inclusive leadership style, with a focus on collaboration, coaching and empowerment.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Then join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.