Reed Technology is working with a forward-thinking company based in Aberdeen, currently seeking to hire an IT Support Engineer on a contract basis.
Key Responsibilities
* Deliver first and second line support to end users across hardware, software, systems, and network infrastructure via phone, email, or chat.
* Log and manage support tickets, ensuring all issues and resolutions are properly documented in the system.
* Escalate complex or unresolved issues to senior technical teams when necessary.
* Assist with setting up, configuring, and improving IT infrastructure to support business operations.
* Work closely with other teams to troubleshoot issues, share knowledge, and improve service delivery.
Required Skills & Qualifications
* 2+ years of experience in IT support, including hands‑on experience with Tier 1 & 2 troubleshooting.
* Strong commitment to delivering high‑quality customer service.
* Experience administering Office 365 applications.
* Experience with Active Directory and MFA tools.
* Familiarity with network (LAN/WAN, VPN, DNS, DHCP, and Wi‑Fi) troubleshooting and basic network administration (e.g., switches, routers, firewalls).
Benefits
* Initial 12 weeks contract, paying up to £180 / day (Inside IR35).
* Possibility to go permanent after the initial contract.
* On‑site working model.
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