Join a forward-thinking property management business that takes pride in meticulous service, meaningful client relationships, and a modern approach to operations. This is a key leadership role within a growing team, driving quality, compliance, and excellence across a diverse portfolio of developments.
Role Overview
* Location: Hybrid/Borehamwood. Office-based Mondays & Fridays, flexible mid-week (home or site)
* Industry: Property & Asset Management
What You’ll Be Doing
* Lead the operational management of residential developments, ensuring service delivery meets contractual and regulatory standards.
* Oversee client relationships, acting as the main point of contact for property owners, residents, and stakeholders.
* Manage on-site teams and contractors to deliver high standards of maintenance, compliance, and customer satisfaction.
* Take ownership of major works projects and Section 20 processes, ensuring timelines, budgets, and communication are tightly managed.
* Support new contract mobilisations, coordinating with clients, finance, and operations to ensure smooth transitions.
* Maintain robust risk management and compliance processes, reporting and acting on any issues proactively.
* Drive financial performance across your developments — managing budgets, forecasting, and expenditure control.
* Lead, develop, and motivate your team to deliver consistent service excellence and uphold company values.
Main Skills Needed
* Proven experience managing residential developments or estates, ideally within property management.
* 5+ years of experience in a Block, Estate, Portfolio or Client Relationship Management Role.
* Strong knowledge of Section 20 legislation and experience overseeing major works.
* Confident leadership skills with the ability to inspire and develop high-performing teams.
* Financial acumen, comfortable managing budgets and reporting to senior stakeholders.
* Excellent communication and relationship management skills, with a collaborative and professional approach.
What’s in It for You
* A supportive, collaborative environment where your voice and expertise are valued.
* Career development opportunities and ongoing professional training.
* A business that invests in technology, people, and process to deliver smarter solutions.
* Hybrid working options and flexibility around client and site commitments.
* A culture built on trust, professionalism, and care, both for clients and colleagues.
Let’s talk about what your next move could look like.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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