Job Description
Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.\n\nClient Details\n\nECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.\n\nDescription\n\nECommerce Customer Service Executive, Maidenhead: \n\nRespond promptly to customer queries via phone, email, and other communication channels.\nProvide accurate information about products, services, and policies.\nResolve customer complaints effectively, ensuring satisfaction and retention.\nUpdate and maintain customer records in the database with attention to detail.\nCollaborate with internal departments to address customer needs efficiently.\nIdentify opportunities to improve the customer service process and suggest enhancements.\nAssist with order processing, tracking, and follow-up as needed.\nAdhere to company guidelines and comply with retail indust...