Job title: Practice Manager
Reporting to: Practice Business Manager / GP Partners
Location: Main site SW9 (between Oval and Brixton); planned relocation to new flagship Vauxhall premises in 2027
Salary: £38,000–£45,000 per annum, depending on experience
Hours: Full time
Role summary
The Practice Manager will lead the day-to-day operational management of two busy GP practice sites, ensuring safe, efficient and high-quality services for patients and staff. The post-holder will take a hands-on lead on HR and people management, operational workflows and site coordination, acting as the operational right hand to the Practice Business Manager so they can focus on business and strategic work.
Key responsibilities
Operational management (multi-site)
* Oversee the smooth running of daily operations at the main SW9 site and North Lambeth branch, maintaining a consistent, high standard of patient experience.
* Ensure effective appointment systems, patient flow and administrative processes, making full use of EMIS and other practice systems.
* Carry out regular visits to the branch (at least weekly) to check processes, resolve issues and ensure compliance tasks are completed.
* Support planning and operational preparations for the move to the new, purpose-built flagship premises in Vauxhall (three floors, shared 16,000 m² site).
People leadership & HR
* Line manage reception, admin and HCA teams, providing visible day-to-day leadership and acting as first point of escalation for staffing issues.
* Lead HR processes including recruitment, onboarding, inductions, sickness and absence management, performance management and disciplinaries, working with the Practice Business Manager and external HR advisors (e.g. Peninsula) on complex cases.
* Clear HR backlog, ensuring staff records, documentation and historic files are correctly updated, scanned and stored.
* Build a professional, accountable culture where staff understand expectations, feel supported, and respect the authority of the management team.
Compliance & governance support
* Support the Practice Business Manager with delivery of compliance and governance requirements (e.g. CQC, infection prevention and control, NHS and local policies).
* Organise and coordinate tasks such as mandatory checks, servicing, training, and follow-up actions from audits and inspections as directed.
* Act as operational lead on the day for inspections and external visits, ensuring staff and documentation are prepared.
Team coordination & communication
* Work closely with the Operations Support colleague (who manages rotas and IT) to ensure appropriate admin and clinical cover and efficient workflows.
* Arrange and chair regular meetings with reception/admin/HCA teams, ensuring actions are captured and followed through.
* Promote clear, respectful communication between admin and clinical teams, escalating issues appropriately to the Practice Business Manager.
Service improvement & change
* Identify operational bottlenecks, risks and opportunities for improvement, and implement practical solutions to improve efficiency and access.
* Play an active role in planning and delivering service changes associated with the new Vauxhall premises, including new pathways, processes and ways of working.
* Support staff through change, helping them adapt to new systems, locations and expectations.
Person specification
Essential
* Substantial experience working in a GP practice in a senior admin, operations or practice management role.
* Strong, hands-on experience using EMIS in a GP setting, with minimal need for training.
* Proven experience managing and developing front-line teams (reception/admin/HCA) within primary care.
* Solid HR experience in general practice, including handling sickness/absence, performance concerns and disciplinaries.
* Confident, mature and strong-minded approach, able to make independent decisions, challenge appropriately and maintain high standards.
* Excellent organisational skills, able to multitask and prioritise in a busy, changing environment.
* Clear and professional communication skills, both written and verbal.
* Ability and willingness to travel reliably between SW9, North Lambeth and, in time, the new Vauxhall site.
Desirable
* Experience managing or supporting multi-site GP operations.
* Experience of practice relocation, merger or major service change.
* Familiarity with Peninsula or similar external HR advisory services.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.