Better places, thriving communities.
1. be responsible for the day-to-day security operation provided by the Supplier to the Customer at the Location.
2. be the first point of contact for the security team provided by the Supplier and deal with day-to-day matters ensuring that standards of dress, discipline, and conduct are met and adhered to.
3. be the day-to-day point of contact with relevant FOM departments to manage requests and ad-hoc requirements and develop good relations with all stakeholders.
4. be responsible for training of the Personnel and ensure all new security officers are fully trained and inducted to the site procedures and policies including (but not limited to) visitor management, CCTV, access control systems, deliveries and removals, fire alarms, and intruder alarms, ensuring all training is tracked on a training matrix with review dates clearly defined & adhered to.
5. conduct quality assurance of guards' competency and continuous improvement, including but not limited to SOPs, Succession plans, Site familiarity, Systems.
6. quality control of data input into systems ensuring accuracy, accountability and ensuring all tasks are completed in a timely manner.
7. be acting as an advocate to foster good working relationships within the team, prospective applicants and relief officers maintaining moral and inclusive working relationship.
8. act as the liaison between the Customer, local businesses and emergency services. This should include leveraging local relationships to triage locally reported incidents and intelligence to assess and escalated new and emerging risks facing FOM, not subject to but including Customer's Location and surrounding businesses, for the avoidance of doubt this is just for awareness alerting the Customer Key Contact to circulate accordingly. This may include the monitoring of neighbourhood activities (Car thefts, anti-social behaviour, etc).
9. support the Customer's Location reception team in managing basic security queries and managing visitors to site.
10. review the Security Liaison Officer and Control Room Officer performance and development providing action plans for progression and areas for improvement, mentoring and coaching and update the Customer monthly on gaps in knowledge and remedial action plans to close the gap.
11. as directed to by Customer to support with any security or safety investigations, i.e. thefts, missing items, complaints etc.
12. ensure assignment Instructions and SOPSs are always adhered to by the Personnel.
13. proactively review, manage and update the Assignment instructions to cover emerging tasks, before presenting to customer key contact for review & sign off
14. ensure that any important messages are conveyed in the security handover and that all Personnel read and acknowledge them.
15. ensure the security team is compliant with all relevant legislation i.e data protection and escalate areas of concern non-compliance.
16. Support both the Security Liaison Officer and Control Room Officer in their duties and act as relief as required.
17. ensure the teams licenses and competencies are maintained with sufficient shift cover, ensuring CAA vetting & KC training requirements are adhered to unless specified otherwise by Mitie or the Customer Key Contact.
18. ensure there all contractual roles are fulfilled each day. If roles are not filled for any reason, to be reported to customer key contact.
19. Support with team retention and recruitment to ensure the right calibre of team member is retained & recruited for in line with CAA vetting requirements.
20. Take a proactive approach to the role with a finger on the pulse attitude to monitor any emerging changing landscapes, patterns or trends which could impact Security Operations, raising these to Mitie and the Customer Key Contract and provide possible solutions / recommendations.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .