Overview
We are seeking a dedicated and compassionate Sexual Health Healthcare Assistant to join our team at the Coventry and Warwickshire Sexual Health Hub. As a Healthcare Assistant, you will play a vital role in supporting the delivery of high-quality sexual health services to our diverse patient population. Your responsibilities will include conducting non-invasive clinical tasks, such as taking patient histories, processing samples, and offering information and advice on sexual health matters. You will also be instrumental in maintaining patient confidentiality, ensuring a safe and respectful environment, and helping patients access appropriate care and treatment.
Responsibilities
* Follow all policies and protocols pertaining to the role, reporting any concerns or issues to lead nurses/administration manager.
* Provide first point of contact to patients assessed as requiring asymptomatic screening management.
* Undertake necessary tests including phlebotomy, urinalysis and instruction to patients regarding self-testing for STI and long-term conditions such as HIV (where required).
* Be willing to undergo further training that will enhance service delivery and improve outcomes for patients.
* Undertake microscopy following approved training to support the management of clinical symptoms and report findings to the clinician responsible for care.
* Assist with the correct collection and recording of specimens.
* Offer advice and education to patients regarding safe sex practices and provide information regarding further help and advice.
* Perform condom demonstrations to clients and understand the importance of education.
* Perform pregnancy testing and urinalysis following instruction from clinical colleagues.
* Assist clinical staff as necessary including recording of blood pressure, height, weight and BMI.
Experience & Knowledge
* Recent experience working in a patient-facing or customer service setting.
* Previous experience within a sexual health service (desirable).
* Understanding of confidentiality, privacy, and dignity in care.
* Awareness of equality, diversity, and inclusive practices.
Skills & Abilities
* Excellent verbal and written communication, particularly with patients, carers, and multidisciplinary teams.
* Able to provide individualised, empathetic care to patients.
* Strong organisational skills with the ability to plan and prioritise workload independently.
* Attention to detail and commitment to high standards of care.
* Flexible and adaptable to changing service demands, including evenings, weekends, and outreach clinics.
* Calm under pressure with the ability to adjust to a fast-paced environment.
* Trustworthy, patient, and compassionate.
* Professional and respectful approach to patient interactions.
Other Requirements
* Full UK driving licence and access to a car for travel between clinic bases and outreach locations.
We change lives by transforming health and care.
About the Employer
Established in 2006, we are one of the UK\'s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We\'re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We\'re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn\'t happen often, sometimes a role is very popular, and we may close it earlier than the date shown. If you\'re keen to join our team, please apply as soon as you can. Safeguarding and protecting the children, young people and vulnerable adults we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Rewards & Benefits
* Salary of £24,486.00-£26,155.50 per annum (depending on experience), with group pension
* Free tea and coffee at your base location
* Membership of My Reward Hub, giving access to discounts on everyday purchases and cashback offers
* Access to wages as you earn them to help cover emergencies and avoid overdraft fees or high-interest rates
* Online and face-to-face wellbeing support, including mental and physical health resources, and career coaching
* Access to eLearning, bespoke career pathways and continuing professional development through The Learning Enterprise
* An open, just culture encouraging ideas to improve service delivery, supported by innovation funding
* The pride of working for an organisation committed to high clinical and quality standards
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