Job Description
Step Into a Career-Defining Role with One of Fintech’s Rising Stars\n\nAre you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we’re not just transforming the way global businesses recover payments - we’re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America.\n\nThe Role at a Glance:\n\nSenior Customer Success Manager\n Epsom, Surrey HQ Based c2day / 3days per week working from home\n Up to £90,000 Base (Up to £115,000 OTE)\n Plus Benefits and potential progression to Head of Customer Success\n Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours\n\nAwards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023\n Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More…\n Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust\n\nYour Skills: Background in Customer Success for a SaaS or tech.
Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed).\n\nWho we are:\n\nWe power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.\n\nHaving recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.\n\nFeedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.\n\nThe Senior Customer Success Manager Role:\n\nWe’re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe.
This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer.\n\nThis isn’t just a support role - it’s a strategic, commercially driven position where you’ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You’ll play a key role in driving growth and delivering measurable impact.\n\nYou’ll thrive here if you:\n\n• Love building long-term client relationships rooted in trust and results\n • Are energised by working cross-functionally and influencing decision-makers\n • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)\n\nWhat You’ll Own:\n\n• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.\n • Lead onboarding, training, and implementation that drives adoption and long-term value.\n • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.\n • Partner with Sales to drive renewals and uncover smart expansion opportunities.\n • Mentor team members, sharing best practices and fostering a culture of growth.\n • Log key insights in HubSpot to keep the team aligned and data-driven.\n • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.\n • Champion client feedback to shape the roadmap and improve the product.\n\nWhat You Bring:\n\n• 6+ years in Customer Success within fast-paced SaaS or tech environments\n • Proven experience managing enterprise B2B accounts, with strong retention and growth results\n • Commercially minded, with a knack for spotting opportunities and driving revenue\n • Confident communicator, able to influence senior stakeholders and articulate value clearly\n • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed\n • Thrive in high-growth settings and bring a problem-solving, builder’s mindset\n\nBonus points for: experience in credit management, AR, fintech, or collections — and hands-on time with HubSpot and (url removed)\n\nReady to take the lead and shape the future of Customer Success in fintech?\n\nIf you’re driven by impact, trusted by clients, and motivated by growth - this is your moment.\n\nApply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference.\n\nInterested? Apply here for a fast-track path to the Hiring Manager\n\nApplication notice...
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