Role Purpose
As Senior Corporate Communications Manager, you will lead the development and delivery of communications strategies that protect and promote TalkTalk's reputation, both internally and externally. You will be part of a dynamic communications team, driving proactive media outreach to support our shift from telco to techco, and championing colleague engagement. You will also play a key role in building relationships with local communities and overseeing our charity of the year scheme.
Main Responsibilities
Oversee TalkTalk's corporate communications, focused on external communications and colleague communications
Drive innovation in communications, exploring new formats and channels to engage colleagues, media, and communities.
Manage media relations, ensuring effective management of media enquiries, press releases, and issues management, as well as management of the communications calendar to ensure alignment
Develop and execute proactive strategies to promote TalkTalk's transformation, innovation, and agility, using an array of tactics including media management and coaching and profiling senior executives
Lead the development and delivery of communications strategies that enhance our reputation in the market and drive colleague engagement, including delivering colleague value proposition strategies which help to boost TalkTalk's reputation with prospective colleagues
Build and nurture relationships with journalists, local media, and community leaders, working closely with colleagues in the Brand & Digital Media team
Help to deliver the creation of high-quality content for internal and external channels, ensuring alignment with brand and strategy.
Champion and manage the charity of the year scheme, working with colleague teams and external partners to deliver meaningful community engagement.
Advise and support senior leaders on media and colleague communications.
Mentor and develop junior communications professionals, fostering a culture of creativity and excellence.
Monitor media, industry trends, and internal feedback to ensure communication remains relevant and effective.
Analyse and report on the effectiveness of communications campaigns, using insights to drive improvements.
Knowledge
In-depth understanding of communications, PR, and media relations best practices.
Knowledge of internal engagement strategies and the importance of organisational culture.
Awareness of community engagement, local partnerships, and charity initiatives.
Skills
Exceptional writing, editing, and storytelling skills.
Strategic thinker with a creative and innovative approach.
Confident working with senior leaders and managing sensitive or high-profile issues.
Skilled at building and maintaining relationships with media, colleagues, and community partners.
Highly organised, adaptable, and effective in a fast-paced, evolving environment.
Experience
Proven experience of leading communications campaigns and managing cross-functional projects.
Significant experience running a press office or leading media relations or colleague communications
Experience in a fast-paced, consumer-facing environment, ideally during periods of transformation.
Proven track record of delivering successful colleague engagement, community, or charity programmes.
Experience mentoring and coaching junior communications professionals.
Additional Information
Some out-of-hour work will at times be required to manage press enquiries and deliver colleague events.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We're committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we're all 100% human, and we've created a culture where you can truly be yourself.
We're not your traditional 9-5. We're a dynamic, flexible workplace, and we're excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let's make it work.
What We Offer
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too