JPMorgan Chase is seeking a Workflow Analyst for their Daily Banking and Fraud Operations Departments in Edinburgh. This shift-based role involves monitoring service levels and managing resources in a busy contact centre. Key responsibilities include overseeing case allocations, facilitating daily calls with stakeholders, and using Workforce Management tools to maintain schedules. The ideal candidate has strong analytical skills, experience in Banking or Call Centre operations, and excellent communication abilities. Join us to make an impact in a diverse and inclusive environment.
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