Assistant Centre Manager
Key Responsibilities
Customer Service & Front of House
* Act as the first point of contact for members and guests, ensuring high levels of customer service.
* Handle customer inquiries, bookings, and any issues that arise in a professional manner.
* Promote and upsell club services, including racket sales, food & beverages.
* To be able to deliver group and Individual Padel Sessions (High standard padel or a high-level tennis player looking to make a jump into the world of padel.)
Event & Academy Support
* Assist in organising and running tournaments, socials, and corporate events.
Operational & Administrative Support
* Work closely with the Club Manager to oversee stock management, maintenance of courts, and general club operations.
* Assist in scheduling staff rotas and ensuring smooth daily operations.
* Carry out court maintenance and monitor club cleanliness, ensuring that the facility is well-presented at all times.
* Deal with any booking app enquiries problems and enquiries and liaise with support desk to resolve in an efficient and proactive manner.
Skills & Experience Required
* Previous experience in a customer-facing role, preferably in hospitality.
* Strong interpersonal and communication skills with the ability to engage with customers.
* Administrative experience, with a keen eye for detail.
* Experience in managing bookings and handling payments is desirable.
* Ability to work flexible hours, including evenings and weekends.
Opportunities for Growth
The role offers a structured career development pathway within PadelStars UK, with opportunities to progress as the company expands.
Salary and benefits
* £28,000-30,000 (no coaching experience)
* +£2500 for a tennis/padel coaching qualification
* Company PMI upon successful completion of probation
* Company Pension
* WillU World benefits package
* 25 + 8 bank holidays
* Generous staff discounts
* Staff uniform
* Learning & development opportunities
* Team events